24/7 emergency response
Roof leaking right now? Call us.
Water getting into a building is not a next-week job. Our emergency line is answered day and night, and we do not leave a property until the roof is watertight and safe.
- Answered 24 hours a day
- Make-safe first, diagnosis second
- Insurance documentation provided
24/7
Emergency roofing response across Cumbria and the Borders, answered day and night.
Do not use the form for emergencies
Speak to someone now — 07777389016
What counts as a roofing emergency?
A roofing emergency is anything letting water into the building now, or anything at height that could fall and injure someone. Active leaks, storm-stripped slates, lifted ridge, torn flat roof membrane, a leaning chimney or loose material over a footpath all qualify — and all get attended before the weather makes them worse.
The four calls we get most
Water coming in now
Active drips, running water down a wall, a bulging ceiling or water tracking near light fittings. This is a make-safe job tonight, not a quote next week.
Storm damage
Slates or tiles stripped, ridge lifted, flashing peeled back or a section of flat roof membrane torn. Wind gets under a small opening and enlarges it quickly.
Something unsafe at height
Loose slates over a footpath or drive, a leaning chimney stack, a hanging gutter or a dislodged aerial. The hazard to people below is the priority.
Impact damage
A fallen branch, a dislodged aerial or scaffold, or vehicle damage to a low roof or canopy. We make safe first and document the damage for your insurer.
What to do before we arrive
Nothing on this list involves going onto the roof. Please do not climb in wind or rain — more people are hurt by the ladder than the leak.
- Call first — do not go into the loft space if a ceiling is bulging or water is near electrics
- Turn off the lighting circuit for the affected room at the consumer unit if water is close to fittings
- Move furniture and belongings clear and put a container under the drip
- Pierce a small hole in a bulging ceiling only if you can do it safely from the side — it relieves the load
- Do not go up a ladder or onto the roof in wind or rain, and do not send anyone else up either
- Photograph what you can safely see from the ground for your insurer
How it works
From your call to a permanent fix
You call, we triage
We ask what you can see, whether water is active and whether anything is unsafe below. You get a realistic arrival window on the call — not an optimistic one.
Make safe
The first visit is about stopping water and removing hazards: temporary covering, securing loose material, clearing blocked outlets, sealing an open detail.
Find the actual defect
Once the property is watertight we diagnose properly in daylight — often with a drone survey — because the entry point is rarely above the stain.
Written quotation for the permanent fix
You get the repair options in writing, with photographs, so you can decide on the permanent work without pressure and with something to give your insurer.
Common questions
Helpful roofing advice
If you are weighing up whether this is an emergency, these answers set out what counts as one, what to do first, and how storm damage and insurance are usually handled.
- Roof leaks
- Storm damage & insurance
- Can damaged flashing cause a roof leak?
- Can drone photographs help document an insurance claim?
- Does home insurance normally cover storm roof damage?
- How do I know whether my roof suffered hidden storm damage?
Not an emergency, but not right either?
If the roof is holding but you know something is wrong, book an inspection instead. A written report and drone imagery cost a fraction of the damage a slow leak does over a winter.